Last updated: September 3, 2024
Last Updated: September 3, 2024
Privacy Notice for Rooftop Power LLC
This Privacy Notice describes how Rooftop Power LLC (“Company,” “we,” “us,” or “our”) collects, stores, uses, and shares (“processes”) your personal information when you use our services (“Services”), including when you:
Visit our website at https://www.rooftoppowerco.com or any other site linking to this notice.
Engage with us through sales, marketing, or events.
Questions or Concerns? Reading this Privacy Notice will help you understand your rights and choices regarding your personal information. If you do not agree with our policies and practices, please do not use our Services. If you have questions, contact us at [email protected].
What Personal Information Do We Process?
We collect and process personal information based on how you interact with our Services, including your choices and the features you use.
Do We Process Sensitive Personal Information?
No, we do not process sensitive personal information.
Do We Receive Information from Third Parties?
No, we do not receive any information from third parties.
How Do We Process Your Information?
We process your information to:
We only process your information when we have a valid reason to do so.
When and With Whom Do We Share Your Information?
We share information in specific situations with certain third parties, including:
We may also share information during business transfers (e.g., mergers or acquisitions). However, we do not sell your data for marketing purposes.
How Do We Keep Your Information Safe?
We implement organizational and technical measures to protect your data. However, no system can guarantee 100% security.
What Are Your Rights?
Depending on your location, you may have rights related to your personal information.
How Do You Exercise Your Rights?
You can submit a request via our Data Subject Request Form or contact us directly. We will review and act upon your request in accordance with applicable laws.
Personal Information You Provide
We collect personal information that you voluntarily provide when you:
The personal information we collect may include:
We do not process sensitive information. You are responsible fr ensuring the accuracy of the information you provide.
Information Automatically Collected
We automatically collect certain information when you visit our Services, including:
This data helps us improve security, maintain operations, and analyze usage trends.
How We Use Your Information
We process your personal information for various purposes depending on how you interact with our Services, including:
To deliver and manage services.
We process your information to provide, deliver, and facilitate the requested services.
To provide support and respond to inquiries.
We use your information to respond to questions, provide assistance, and resolve issues related to our Services.
To request feedback.
We may use your information to request feedback about your experience and to improve our Services.
To send marketing and promotional communications.
With your consent and in accordance with your preferences, we may use your personal information to send marketing messages via email or other channels. You can opt out at any time (see “What Are Your Privacy Rights?” for more details).
For telemarketing purposes.
We may contact you by phone for marketing or promotional reasons. By providing your contact information, you consent to receive such communications. If you prefer not to receive telemarketing calls, please contact our customer support team.
To deliver targeted advertising.
We may process your data to personalize content and advertising based on your interests, location, and interactions with our Services.
To evaluate and improve our Services and user experience.
Your data helps us analyze trends, measure the effectiveness of campaigns, and improve our products, marketing strategies, and overall service experience.
To identify usage trends.
We analyze usage patterns to understand how users interact with our Services and to inform future improvements.
To assess marketing effectiveness.
We use your information to determine which promotional strategies are most relevant and effective.
We may share your data with third-party vendors, including:
When We May Share Your Information
We may need to share your personal information in the following circumstances:
Business Transfers:
We may share or transfer your information as part of, or during negotiations for, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another entity. However, we do not sell or transfer user data to third parties for sales or marketing purposes.
We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect or store information. For details on how we use these technologies and how you can manage or disable certain cookies, please refer to our [Cookie Notice].
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal compliance). Unless otherwise stated, we do not retain personal information for longer than 90 days.
Once we no longer have a legitimate business need to process your personal information, we will either delete it, anonymize it, or—if immediate deletion is not feasible (e.g., due to data stored in backup archives)—securely store it and isolate it from any further processing until deletion is possible.
We implement appropriate and reasonable technical and organizational measures to safeguard the personal information we process. While we strive to protect your data, no method of electronic transmission or storage can be guaranteed to be 100% secure. As such, we cannot guarantee that unauthorized third parties—such as hackers or cybercriminals—will never be able to bypass our security measures and improperly access, steal, or alter your information.
Although we take these risks seriously and work diligently to protect your data, any transmission of personal information to and from our Services is at your own risk. We recommend accessing our Services only through secure networks and environments.
We do not knowingly collect data from or market to individuals under the age of 18. By using our Services, you confirm that you are at least 18 years old, or that you are the parent or legal guardian of a minor and consent to their use of the Services. If we become aware that we have collected personal information from a user under 18, we will deactivate the account and take reasonable steps to promptly delete the data from our records.
If you believe we may have collected information from a child under 18, please contact us at [email protected].
You may have rights depending on your location, including the right to access, modify, or delete your data.
1. EEA, UK, and Switzerland Residents
If you are located in the European Economic Area (EEA) or the United Kingdom (UK) and believe we are unlawfully processing your personal information, you have the right to lodge a complaint with your local data protection authority. Contact details can be found here:
EU Data Protection Authorities
Swiss Federal Data Protection and Information Commissioner
2. Withdrawing Your Consent
If we rely on your consent—whether express or implied, depending on applicable law—to process your personal information, you may withdraw that consent at any time. To do so, please contact us using the details provided in the “How Can You Contact Us About This Notice?” section below.
Please note: Withdrawal of consent does not affect the legality of any processing conducted prior to your withdrawal, and, where permitted by law, does not affect processing based on legal grounds other than consent.
3. Opting Out of Marketing Communications
You can opt out of our marketing and promotional messages at any time by:
Clicking the “unsubscribe” link in our emails
Replying “STOP” or “UNSUBSCRIBE” to our SMS messages
Contacting us directly using the details below
Please note that even after opting out of marketing communications, we may still contact you for non-marketing purposes—such as account administration, responding to service requests, or delivering important service-related updates.
4. Cookies and Similar Technologies
Most web browsers accept cookies by default. You can usually modify your browser settings to remove or reject cookies. However, doing so may impact certain features or functionality of our Services.
To opt out of interest-based advertising by participating advertisers, visit: www.aboutads.info/choices
Questions or Concerns
If you have questions or comments about your privacy rights, please email us at: [email protected]
Most web browsers, and some mobile systems and apps, offer a Do-Not-Track (“DNT”) setting to signal your preference not to have your online activity tracked. However, no uniform standard for recognizing and responding to DNT signals has been established. As a result, we do not currently respond to DNT signals or other automatic tracking preferences. If a standardized approach is adopted in the future that we are required to follow, we will update this Privacy Notice accordingly.
Yes, California residents have additional data access rights.
Under California Civil Code Section 1798.83 (the “Shine the Light” law), California residents may request, once per year and free of charge, information about the categories of personal information (if any) we shared with third parties for their direct marketing purposes, as well as the names and addresses of those third parties. To make such a request, please contact us in writing using the information provided below.
If you are under 18 years old, reside in California, and have a registered account with our Services, you may request the removal of content or information you have publicly posted. To do so, please contact us using the information below, including the email address associated with your account and a statement confirming that you are a California resident. While we will ensure the information is no longer publicly visible on our Services, please note that complete removal from all our systems (e.g., backups) may not be possible.
Yes, we may update this notice periodically. Any changes will be reflected by a new “Revised” date and will take effect once published. If significant changes are made, we may notify you by prominently posting a notice or contacting you directly. We encourage you to review this notice regularly to stay informed about how we protect your information.
Artificial or Prerecorded Voice Call Compliance Notice
In accordance with Federal Communications Commission (FCC) regulations
Rooftop Power LLC is committed to complying with all FCC guidelines concerning the use of artificial or prerecorded voice calls. Please review the following key points regarding our practices:
Consent Requirement
We do not initiate calls using artificial or prerecorded voices without your prior express written consent, unless for emergency purposes or where permitted by law. By submitting a form or inquiry through Rooftop Power LLC or our authorized partners, you give express written consent to receive such calls related to the services, products, or information you’ve requested.
Caller Identification
Every artificial or prerecorded voice message will clearly identify Rooftop Power LLC as the caller at the beginning of the message.
Contact Information
During or following the message, we will provide a phone number—distinct from the autodialer or message player—that you may use to contact us during normal business hours.
Opt-Out Mechanism
For telemarketing calls, we include an automated opt-out option—via voice command or key press—that remains available for the duration of the call.
Calling Hours
We will not make telemarketing calls before 8:00 a.m. or after 9:00 p.m. local time in your area.
Do-Not-Call List
We maintain and respect an internal Do-Not-Call list. Upon your request, we will add your number to this list and refrain from contacting you for a minimum of five years.
Call Frequency Limits
For non-telemarketing prerecorded calls to residential lines, we limit such calls to no more than three within any 30-day period and always honor opt-out requests.
Healthcare-Related Calls
When delivering health care-related messages—on behalf of a HIPAA-covered entity or its business associate—we limit such calls to one per day and no more than three calls per week per patient.
If you have questions about these practices or would like to opt out of receiving artificial or prerecorded calls, please reach out using the contact details in the section titled “How Can You Contact Us About This Notice?”
If you have questions or comments about this notice, you may email us at [email protected] or by post to:
Rooftop Power LLC
275 W Natick rd Suite 800
Warwick, RI 02886
United States
Depending on the applicable laws in your country, you may have the right to request access to the personal information we collect from you, request corrections to that information, or ask for it to be deleted in certain circumstances.
Electrical License: #AC004027-RI
Contractor License: GC-42278-RI
Electrical License: #17273-MA
Contractor License: 155831-MA
Electrical License: #ELC.0192532-El