Use this guide after installation to understand monitoring, service support, incentive mechanics, warranty terms, documentation, referrals, solar billing and the contact lists that help keep your project moving.
The majority of issues can be resolved remotely. If an on-site visit is required, Rooftop Power will schedule and address the problem promptly.
Although most on-site services are free, please confirm any potential fees when scheduling the appointment. Rooftop Power carefully selects manufacturers and works with partners that offer strong warranties. If your equipment needs replacement, you may incur no cost for the equipment itself, depending on the warranty term specified in your installation agreement.
Labor costs associated with the service visit may be charged by RTP depending on the warranty year term. During inclement weather, such as snow or heavy rain, solar power generation may decrease. Rooftop Power does not remove snow from panels, but we have noticed that snow generally melts off solar panels faster than from non-solar roof areas.
Understanding how to monitor your solar system is important for efficient operation and for knowing what your system is producing.
Start monitoring like a pro by using the monitoring platform assigned to your equipment.
With Net Metering, you receive one-for-one credit based on your solar production and household consumption. Net Metering homeowners are classified in two categories.
If you allocate credits to another account, the corresponding dollar value will be deducted from the total NEM credit value for the other listed accounts.
Your utility provider will assess the dollar value of your solar energy production using your Performance Based Incentive, or PBI, rate for the billing period.
The utility will deduct a portion of this value from your bill and pay the remainder to you by either issuing a check or arranging a direct deposit. If you choose to allocate bill credits to another account, the corresponding dollar value will be deducted from the total PBI and applied to those accounts.
Connected Solutions is performance based, like other incentives. Homeowners receive a fixed incentive rate each summer and winter for the first five years of the program.
Based on your battery’s performance, you will receive a check at the end of each participating season for the power exported to the grid. For details on summer schedules for the incentive program, please consult your utility provider.
Your installation agreement controls the specific warranty terms for your project. The items below summarize the customer guide language so you know where each protection applies.
If you are unsure about the documentation required for your tax return, please be aware that Rooftop Power does not offer tax or legal advice. Always seek guidance from your tax advisor.
Generally, your installation agreement with Rooftop Power should be sufficient. If your tax advisor requires additional documentation or if you cannot locate your installation agreement, contact our support team and we will provide the necessary information.
The federal residential solar tax credit applies only to systems placed in service by the end of 2025. If your system was installed in 2025 or earlier, the documentation guidance above applies to your return. For newer projects there is no federal credit to claim, and current loans are quoted on the full system cost with no assumed credit. We recommend consulting your tax advisor and lender for specific details.
If you are looking to expand your current system, contact Rooftop Power customer support for assistance.
When you refer a friend, neighbor or family member to Rooftop Power and they mention your name at the start of their project, you will be eligible for a referral bonus.
Once their solar installation is complete, you will receive your $500 referral bonus within approximately two weeks. This is our way of saying thank you for spreading the word about our services and helping others embrace sustainable energy solutions.
After your solar system is approved and activated by your utility provider with Net Metering, you will see solar credits on your next bill.
For REGrowth homeowners, it may take up to two billing cycles for the generation meter to appear on your statements, but all generation credits will be applied from the authorization date.
If it has been more than two billing cycles, or if you have questions about the incentive program, billing, compensation for exported energy or credit allocation, we have been advised by your utility provider to contact them directly.
Billing statements can be confusing. If you have questions or concerns about your bill, we recommend getting in touch with your utility provider directly. While Rooftop Power is happy to assist with inquiries, our ability to resolve or advise on billing issues is limited. Your utility company has the necessary information and documentation to address billing-related questions.
Use the relevant utility bill guide for your program and service territory.
Contact your lender directly for lender-specific customer service questions.
For Rooftop Power support, customer service and general company contact needs, use the information below.
For service questions, documentation requests, add-ons or homeowner support, contact the Rooftop Power support team.