Your Solar Company Disappeared. Who Services Your Panels in Massachusetts?

Your solar company doesn’t answer the phone anymore. Maybe the number just rings out. Maybe you found the bankruptcy filing yourself, on a search that started with “who do I even call about this.”

You’re not imagining it, and you didn’t pick badly. A real wave of solar installers has closed across the country in the last two years, some of them large, well reviewed, national names. If your panels are still on your roof and the company that put them there isn’t, you have real options. This is what you still have, what you’ve likely lost, and what to do first.

The pattern is real, and it isn’t just you

Solar installer failures have been unusually common since 2024. Titan Solar Power shut down in June 2024 and filed for Chapter 7 liquidation, leaving an estimated 150,000 households nationwide without a company to service their systems. SunPower Corporation filed for bankruptcy in August 2024. Sunnova and Mosaic, two of the country’s largest solar financing and installation names, both filed Chapter 11 in June 2025. Freedom Forever, reported to be the second-largest residential solar installer in the country, filed Chapter 11 in April 2026.

These weren’t small operators. If a company that size can close its doors and leave a service gap behind, a homeowner choosing carefully in 2022 or 2023 had no real way to predict it.

Smaller, regional installers have followed the same pattern closer to home. In April 2026, NBC 10’s I-Team in Rhode Island reported on a Warwick homeowner left with water damage and black mold after his installer, Smart Green Solar, went out of business with the roof penetrations improperly sealed and no workmanship warranty left to call on. Source: NBC 10 I-Team. Rhode Island regulators reported roughly a dozen solar companies in the region closing over the prior year, by the reporter’s own count.

None of this is a reason to feel foolish about the company you picked. Most of these were companies with strong reviews and national brand recognition right up until they weren’t. A closure like this usually has nothing to do with the quality of the equipment on your roof and everything to do with financing structures, growth that outran cash flow, or a parent company’s decisions made nowhere near your house. It’s a reason to know exactly where you stand now, not a reflection on your judgment when you signed the contract.

What survives: the manufacturer warranty

The panels and the inverter on your roof came with a warranty from the company that made them, Enphase, SolarEdge, Tesla, or whoever it was, not from the installer who put them up. That manufacturer warranty is a separate contract, and it typically survives an installer’s closure intact.

What it usually doesn’t cover is labor. If a panel or inverter fails, the manufacturer’s warranty covers the part, but you still need a licensed solar technician to diagnose the problem, file the claim correctly, and do the physical swap. That’s a real gap, and it’s the reason “the warranty is still good” doesn’t automatically mean “the problem fixes itself.”

Worth reading next: manufacturer warranties, explained.

What usually doesn’t survive: the workmanship warranty

The installer’s own workmanship warranty, the one that covered the roof penetrations, the wiring, and the mounting labor, is a different thing entirely. It’s a promise from the company, not the equipment, and when the company is gone, that coverage typically disappears with it.

You can technically file an unsecured claim in the bankruptcy proceeding. In practice, unsecured creditors are last in line, and homeowners in that position usually recover little to nothing that way. If your system needs a repair that falls under workmanship rather than equipment, a new licensed installer is who fixes it now, not a claims process against a company that no longer operates.

Why your monitoring app went dark, and what it doesn’t mean

If your monitoring portal stopped updating, your first thought might be that the panels stopped working. Often they haven’t.

Some installers use a proprietary or white labeled monitoring portal that runs on a licensing fee paid to a third party. When the installer stops paying that fee, the portal can go dark, even though the underlying hardware is still generating power and still reporting to the manufacturer’s own servers behind the scenes. A dead app is not the same thing as a dead system.

A new service provider can typically re-register your system under a new monitoring account, so you can see your production numbers again without touching the panels themselves. Worth confirming with a technician before assuming anything is actually broken.

There’s a simple way to check this yourself in the meantime. Look at your electric bill from before and after the app went dark. If your usage from the utility hasn’t jumped noticeably, the panels are probably still doing their job even though you can’t see the dashboard. If your bill has climbed sharply with no other explanation, that’s a better reason to call a technician than the app going quiet on its own.

If you’re on a lease or PPA: the contract didn’t disappear with the company

This is the part most homeowners get wrong, and it matters more than almost anything else on this page.

If you’re paying for your power through a lease or a power purchase agreement, that contract is an asset that belonged to the company that failed, not something that simply vanishes when the company does. In a bankruptcy, these contracts are typically assumed and then sold or assigned to a new servicer, whether that’s a loan servicer, an investment firm, or another solar company. Your payment terms generally carry over unchanged, and the obligation to pay doesn’t lapse just because the original company is gone.

The clearest recent example: when Sunnova filed Chapter 11 in 2025, its lease and PPA accounts were reported to have moved to a new servicer, SunStrong, rather than being cancelled. The company disappearing doesn’t mean the contract disappeared. It can mean nobody is answering the phone for service until a new servicer picks it up, which is a real problem, just a different one than losing your contract altogether.

If you’re not sure who currently holds your lease or PPA, that’s the first thing worth tracking down, since it tells you who is actually responsible for your payments and your service going forward. Start with your monthly statement. The billing entity’s name is usually printed right on it, even if it isn’t the company you originally signed with, and that name is often the fastest lead to who actually owns your contract today.

How to tell if your installer is already in trouble

A few warning signs, if you’re not sure yet whether your company is still operating:

Calls and emails go unanswered for more than a week or two, across multiple attempts and multiple contact methods. The company’s phone number is disconnected or the voicemail is full and never cleared. Their website is down or hasn’t been updated in months. A search of your installer’s name alongside “bankruptcy,” “Chapter 7,” or “Chapter 11” turns something up. Your monitoring portal has been dark for weeks with no explanation and no response when you ask about it.

Any one of these alone might be nothing. A few of them together usually means it’s time to stop waiting and start finding a new company to work with.

What to do first

If you’re in this situation right now, here’s the order that actually gets you somewhere.

• – Find your paperwork. Locate your original contract, your financing agreement or lease terms, and the manufacturer warranty documents for your panels and inverter. If you can’t find them, the manufacturer’s website usually lets you register or look up warranty status by serial number.
• – Identify who holds your financing, if any. If you have a lease or a PPA, find out who currently services the account. A bankruptcy filing usually names the new servicer publicly, or your loan or lease statement will show a new company name even if nobody told you directly.
• – Check whether your system is actually producing power. A dark monitoring app isn’t proof of a real problem. If you can see your utility bill or your meter, compare it to what you’d expect if the system were running normally.
• – Get a licensed technician to look at the physical system, especially if you’ve noticed a leak, a change in production, or damage you can see from the ground. Don’t wait for a warranty claim to resolve itself before addressing a roof or wiring issue that’s actively getting worse.
• – Talk to a company that services systems it didn’t install. Not every solar company will take on someone else’s system, and coverage, pricing, and what they can do for your specific brand of equipment varies. Ask directly rather than assuming.

If you’re anywhere in Massachusetts, that last step is one we can help with directly. And if you are starting the search over from scratch, this is how to compare solar companies in Massachusetts without repeating the mistake that got you here.

Rooftop Power services systems other companies installed

We’re licensed to do solar work across Massachusetts, and we take on systems that were installed by other companies, including ones that are no longer operating. What that looks like for your specific system, your brand of equipment, your financing structure, and your timeline, depends on the details, so the honest answer is to talk to us about your situation rather than assume a blanket policy applies.

If your solar company is gone and you’re not sure what happens next, that conversation costs you nothing and it beats guessing. We also handle ongoing maintenance and service for systems already on Massachusetts roofs, whether we installed them or not.

Reach out and tell us what you’re dealing with. We’ll tell you plainly what we can do.