If you searched Rooftop Power complaints before picking up the phone, that is a smart thing to do before hiring anyone to put a new roof and a solar system on your house. You deserve a straight answer, not a page built to bury the bad stuff. This is that answer.
No company that has done this many projects across three states has a perfect record, and anyone who tells you otherwise is not being honest with you. Roofs get flagged for extra flashing once a crew is up there. A permit gets held up at a town office. An inverter ships defective. A homeowner has a question three weeks after activation that nobody answered fast enough the first time they called. That is what something going wrong usually looks like in this industry. It is rarely a crew that vanished.
What we can tell you, and what you can verify yourself before you sign anything, is what happens next when it does.
Search solar complaints anywhere in the country and the pattern repeats. A homeowner signs with a company that sold the system, then handed the roofing to one subcontractor and the electrical to another, both hired for the lowest bid that week. When something breaks, the salesperson has moved on, the subcontractor was never really accountable to the customer, and the homeowner is stuck between three companies pointing at each other.
Rooftop Power’s electricians, roofers and installers are Rooftop Power employees, not subcontractors. The same company that designs your system installs it and services it afterward. That does not mean nothing ever needs fixing. It means there is one company, one phone number and one name on the truck to call when something does, and nobody to hand you off to.
There is no separate complaints department, because there is no separate company to complain about. The number below is the one on your contract and on the truck.
In 2020, a Utah based solar company called Altaray Solar collapsed and left Rhode Island homeowners stranded, including a Warwick customer who had already invested about $25,000 in his system. NBC 10’s I-Team investigated and found offices once occupied by Altaray sitting empty in Utah, and a string of subcontractors owed money, one of them suing Altaray for nearly $1.8 million.
Rooftop Power stepped in and finished jobs it had not sold and had not been paid to start, because the homeowners were local and somebody had to. That is not a story about a Rooftop Power failure. It is here because it is the clearest evidence of what this company does when a solar job goes sideways, including one it did not cause. A company that will not walk away from a stranger’s unfinished roof is not the kind of company that walks away from its own.
Two separate warranty terms cover a Rooftop Power roof and solar project, and they are not the same thing. Read them as separate promises, because that is what they are.
We would rather you check this than take our word for it. None of the items below are things we get to write ourselves, and every one of them can be revoked if we stop earning it.
Call 401-298-8040. Free assessment, honest advice, real numbers in writing before you commit to anything.